Version Support Policy

D2iQ® supports N-2 of the latest MAJOR.MINOR version of DKP. For example, if the current GA version of DKP® is 2.6.0, then D2iQ supports all patch versions of DKP 2.5.0, and 2.4.0

When the next version releases, support continues for 2.6.x, and 2.5.x Support for DKP version 2.4.x expires. You should upgrade DKP with every new release to stay up-to-date with the latest features and bug fixes.

Supported Kubernetes Versions

Each DKP release supports a range of Kubernetes versions. Details for supported Kubernetes versions on DKP can be found in the Release Notes on the Supported Kubernetes Version as well as the Supported operating systems. Details for supported operating systems on DKP can be found in Supported Operating Systems.

Features in Patches

Occasionally, to make new features available at a faster rate, D2iQ releases features as part of a patch release. If the Release Notes indicate a feature you need and do not yet have, consider upgrading to the latest version to take full advantage of new features and functions.

Experimental Status

“Experimental” means software, features, functionality, sample configurations, or other speculative content that is still under exploration, development, or testing by D2iQ. Experimental components carry no guarantee of eventual release as GA and therefore must not be used in Production Environments. Experimental components qualify for limited, Severity 4 support only and may be discontinued at any time, with or without notice.

Since Experimental components are not intended for Production Environment use, D2iQ cannot assume any responsibility for errors occurring during their use in Production. We can offer only these services in a commercially-reasonable manner, based on the availability of relevant subject matter experts (SMEs):

General operational guidance for the Experimental component.
Identifying and diagnosing of errors in configuration or implementation, if possible.
Advice on preventing and recovering from failures and troubleshooting, as available.

Support for Experimental components is provided on a Standard level, Severity 4 basis only.

This software is provided “as is” and without any express or implied warranties including, without limitation, the implied warranties of merchantability and fitness for a particular purpose.

Beta Feature

“Beta” feature means functionality that it is released to D2iQ’s customer base for testing and feedback before its official release(GA). Beta features are not considered fully complete or stable, and may contain known issues, gaps or limitations. The purpose of releasing a feature in Beta is to gather user feedback, identify bugs, gather insights on usability, and make necessary improvements before the feature is released General Availability (GA) as a stable and production-ready version. Beta features will receive a best effort support from D2iQ’s support & engineering teams with no SLA on response time. While it is our full intention to give a fantastic support experience, the early nature of the software may lead to longer support and fix times.

A Beta feature is:

Not supported for use in Production Environments.
Intended to eventually graduate to GA, though details may change.
May not be supported for Upgrade to production GA.

Technical Preview

We provide Technical Preview, or Tech Preview, features to showcase capabilities that might be added to future versions of the product. As they are not yet production-ready, the support terms are the same as defined for experimental features. Technical Preview features are not guaranteed to move forward, so could be removed from future versions of the product.

End-of-Life (EoL)

In D2iQ, End-of-Life refers to versions of our software that are no longer fully supported. In relation to third party applications, EoL refers to applications that are not compatible with the latest version of Kubernetes that is supported in a release.

Support Definitions

Secondary Support

The following section describes D2iQ’s support for secondary applications, such as platform applications. All platform applications that D2iQ ships with DKP products are covered under secondary support:

Type	Scope Example	Support Offered
Configuration	Guidance for base technology and DKP interoperability configuration questions and troubleshooting for different components of the DKP platform. No support for base technology’s configuration that is unrelated to its integration with DKP. No support for performance issues with the base technology that is unrelated to its integration with DKP.	Supported with severity 3 & 4 support terms
Failure Assistance	Assistance with installation, and upgrade failures of the service as captured in the supported DKP product upgrade pathway. Assistance with service failures due to platform issues. For example: DKP Enterprise or DKP Essential Support is limited to troubleshooting for root cause up to DKP product limit. Root causes that are identified to be beyond this limit will need to be pursued by the company who creates the platform application base technology. Note, if the RCA for the failure is due to a non-standard configuration or non-DKP use of the platform application, we will be unable to provide assistance beyond basic identification. No assistance for base technology’s failures that is unrelated to its integration with DKP.	Supported with all severities
Bug Fixes	Bug fixes for service integration with DKP. Upstream bug fixes to identified issues in the base technology of the platform application on a best effort basis. No guarantees that our changes to upstream will be accepted. No commitment to maintaining forks upstream.	RCA supported with all severities, Fix supported with severity 3 & 4 support terms
Documentation errors	Documentation fixes for life cycle management of services and integration with DKP. Upstream documentation fixes to reported and identified issues in base technology of the platform application via a best effort basis. No guarantees that our changes will be accepted.	Supported with severity 4 support terms

Standard Level & Severity Definitions

To view our severity level and support terms refer to D2iQ Support and Maintenance Terms.