Version support policy
D2iQ® supports N-2 of the latest
MAJOR.MINOR version of DKP. For example, if the current GA version of DKP® is 2.6.0, then D2iQ supports all patch versions of DKP 2.5.0, and 2.4.0
When the next version releases, support continues for 2.6.0, and 2.5.0 Support for DKP version 2.4.x expires. You should upgrade DKP with every new release to stay up-to-date with the latest features and bug fixes.
Supported Kubernetes versions
Each DKP release supports a range of Kubernetes versions. Details for supported Kubernetes versions on DKP can be found in the Release Notes on the Supported Kubernetes Version as well as the Supported operating systems. Details for supported operating systems on DKP can be found in Supported Operating Systems.
Features in patches
Occasionally, to make new features available at a faster rate, D2iQ releases features as part of a patch release. If the Release Notes indicate a feature you need and do not yet have, consider upgrading to the latest version to take full advantage of new features and functions.
“Experimental” means software, features, functionality, sample configurations, or other speculative content that is still under exploration, development, or testing by D2iQ. Experimental components carry no guarantee of eventual release as GA and therefore must not be used in Production Environments. Experimental components qualify for limited, Severity 4 support only and may be discontinued at any time, with or without notice.
Since Experimental components are not intended for Production Environment use, D2iQ cannot assume any responsibility for errors occurring during their use in Production. We can offer only these services in a commercially-reasonable manner, based on the availability of relevant subject matter experts (SMEs):
General operational guidance for the Experimental component.
Identifying and diagnosing of errors in configuration or implementation, if possible.
Advice on preventing and recovering from failures and troubleshooting, as available.
Support for Experimental components is provided on a Standard level, Severity 4 basis only.
This software is provided “as is” and without any express or implied warranties including, without limitation, the implied warranties of merchantability and fitness for a particular purpose.
We provide Technical Preview, or Tech Preview, features to showcase capabilities that might be added to future versions of the product. As they are not yet production-ready, the support terms are the same as defined for experimental features. Technical Preview features are not guaranteed to move forward, so could be removed from future versions of the product.
The following section describes D2iQ’s support for secondary applications, such as platform applications. All platform applications that D2iQ ships with DKP products are covered under secondary support:
Supported with severity 3 & 4 support terms
Supported with all severities
RCA supported with all severities, Fix supported with severity 3 & 4 support terms
Supported with severity 4 support terms
Standard level & severity definitions
To view our severity level and support terms refer to D2iQ Support and Maintenance Terms.